Merchandise Policies

Order Errors

We make every effort to ensure the quality of our products. As a commitment to our goal of meeting the highest quality standards, we offer a money-back guarantee on items that do not meet our quality standards. We will provide store credit on your account when any one of the following occurs:

  • Low quality print: the print washes away after a few cycles in the washing machine.
  • Printing error: the design printed is materially different from the artwork specifications.
  • Incorrect print specifications: the size or placement of the print is more than 1.0″ off.
  • Missing garments: one or more garments are missing from the order.

To file a claim for defective or missing merchandise, send us an email within three (3) days of receipt of the order and include your order number as well as photographs of the error. If the error involves a print size or placement issue, include a measuring tape, stick, or ruler in the photographs of affected items.

Printing error returns must be provided within 14 business days from delivery date. Items received after 14 business days, or not in their original condition will be subject to a 20% restocking fee. Returns that do not meet our policy may also be subject to a 20% restocking fee. Items received after 30 days will not be accepted. An email notification will be sent to you once your package has been received and processed along with your credit information.

Returns

We’re bummed things didn’t work out for you, but here’s the good news: we accept returns within fourteen (14) days of order delivery for most items returned unworn, undamaged, unwashed, or altered in any way. Returns for online store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Original shipping charges in all cases are non-refundable. Untamed, LLC does not supply return labels. Returns on orders that utilize free shipping will be subject to a reduction in refund or store credit in the amount of $9.99.

REFUNDS AND PROCESSING

All refunds will be processed within approximately 7 to 10 business days after we receive your return. Original shipping charges are non-refundable.

Filing a Claim

To file a claim, send us an email with your order number (or fill out the form on the right). If your claim is in regards to a printing error, please include photographs of the error and return the affected items to us. In addition, if the error involves a print size or placement issue, include a measuring tape or ruler in the photographs of affected items.

Upon verification, we will provide a refund equal to the amount paid for the portion of the order that was incorrectly printed.

  • You have 3 calendar days to notify us of a problem with your order from the date you received it.
  • You have 14 calendar days to return an item from the date you received it.

Returns will be processed within 7-10 business days from the date of package arrival. Returns must be in original condition accompanied with all original packaging and invoice. Untamed, LLC will not accept any items returned with obvious signs of wear and cannot accommodate damages after wear.

Please be sure to include your order number and name on the outside of your return package. The order number can be found on the top of the invoice. Pack your returns with care and we strongly recommend that you insure your return and keep record of the tracking number in case your package is lost or mis-delivered; Untamed, LLC cannot take responsibility for items lost in transit, wrongfully delivered or damaged due to improper packaging.

Terms of Service

Overview

This website is operated by Untamed, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Untamed, LLC. Untamed, LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness & Timeline of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Product & Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue a product without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a product.

Products

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of Billing & Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Sales Policy.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comments, Feedback & Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Errors, Inaccuracies & Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Untamed, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless Untamed, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Laws

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hanover, Pennsylvania, 17331, United States.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Privacy Policies

Registration

We do not require registration in order to browse on our site. You may choose to give us your contact information during registration or at other times. We then may use that information to contact you about the products and services on our site for which you have expressed interest. Registration is required to use certain interactive features such as reviewing products, saving designs, and placing orders. We offer the ability to access Unlimited, LLC by logging in with or connecting via a third party social network or email service,, including but not limited to Facebook or Facebook Connect (“Third Party Platforms”). If you access the Website via a Third Party Platform we will access and store the information explicitly allowed by the social network platform by their Terms of Service or otherwise, once you allow us to do so, through an interface provided by the social network platform. As we do not have control over the user interface provided by social network platforms, we do not take any responsibility for any changes or problems with the interface or exchange of information provided by any of these social network platforms.

By accessing Untamed, LLC via a Third Party Platform, you grant Untamed, LLC permission to contact you at the email address associated with your account associated with the Third Party Platform. Members of Untamed, LLC’s marketing lists will occasionally receive information on products, services, special sales, and our newsletter. You have the option to opt out from receiving these types of information, and you may unsubscribe at any time by changing the settings in your account profile. Registration allows customers to utilize ‘saved design’ functionality on the website. Users can customize an unlimited number of stationery items. The text on these saved designs may contain personal information including addresses, contact information or dates of personal events. This information is only available to the registered user and Untamed, LLC staff. Saved designs are not publicly available. Any designs or personal information shared on third party services are subject to that service’s Terms and Privacy Policy.

Information Collected

We collect personal information when you register with us and when you use our services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. When you create a Unlimited, LLC account we ask for information such as your name and email address. When you place an order we ask for a phone number, billing and shipping address, and billing information. By accessing Unlimited, LLC via a Third Party Platform, you authorize Unlimited, LLC to receive certain of your personal information that is available on or through your Third Party Platform account, including, without limitation, your profile information, name, email address, gender, birthday, current city, friends or follower names, your photos, profile picture, privacy settings and certain other information that will be disclosed to you during the login process.

We do not intentionally target our site or our services to children, and we will not knowingly collect personal information from children without obtaining prior, verifiable parental consent. We may obtain information about children who are named on invitations or other products, or that is otherwise provided by users. If we are informed that a registered user is under the age of 13 and has registered without prior, verifiable parental consent, then we will endeavor to remove such personal information from our records.

Use of Information

We use your personal information to fulfill your requests for products and services, to improve our services, to customize the advertising and content you see, and to contact you. By creating an account, purchasing or saving a design on untamed.boutique, you may be opted into receiving email messages. These messages could include changes to features of our service and additional email messages about our products, services, contests, and promotions that we feel may be of interest to you. If you no longer wish to receive these types of promotional communications from us, you may select the unsubscribe link which is present in each email. Opting out may prevent you from receiving email messages regarding special offers, improvements, or other updates. If you use Untamed, LLC, including accessed via a Third Party Platform, to send information to another person, we may store your personal information, and the personal information provided by you, of any recipient. We may use that other person’s contact information to allow him or her to access the information you requested we send. We use anonymous information, such as that pertaining to web pages viewed, to analyze trends, to track user’s movements, to provide a better website experience and to gather broad demographic information for aggregate use. We do not use this data in a manner that would identify you personally except if you are submitting product designs of any kind to our site for sale, in which case we require that first name and last name be revealed to consumers. Your product reviews, comments and any other information you make available in public areas of our website likely will be seen by people and organizations not related to or controlled by Untamed, LLC.

Sharing & Disclosure

Untamed, LLC will not rent, sell, or share your personal information with other people or non-affiliated companies except to provide products or services that you have requested, or unless we have your permission as agreed in this Privacy Policy or otherwise. If you submit a different address for shipping than for billing, the shipping information is only used to ship the package. You may specify an email address for the recipient if you wish for us to send them an email notification ‘gift message.’ The shipping recipient will not be opted in to any marketing distribution lists without their permission. We may share personal information with contractors or trusted service providers who work with us under confidentiality agreements, for example our printers and online proof rendering service need this information in order to fulfill your order. We may also contract with vendors to help us analyze traffic and usage of our site, communicate with you about offers and services from Untamed, LLC, and to help us provide better services. These companies will not be provided any independent right to use or share personal information. We may share personal information in order to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We also may share personal information when we believe it necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law. In addition, we may transfer information about you if we are acquired by, reorganized or merged with another company. In that event, we will notify active registered users if there is a need to change this Privacy Policy.

Cookies

A cookie is a small data file that we download to your computer, containing information about you to facilitate interaction with our site and services. Cookies make it possible for us to store contents of your shopping cart until you are ready to check out, and to recognize your browser when you visit. By doing this, we can personalize your visits and save you time during checkout. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. If you reject the cookie, you may still use our site. However, in order to enjoy the benefits of being a registered user, your browser must be set to accept cookies.

Third Party Websites

Our Websites may contain links to or features from other websites. Our Privacy Policy only applies to the Unlimited, LLC websites and we are not responsible for the privacy practices or the content of other websites. You should check the privacy policies of those sites before providing your personal information to them.

Account Preferences

You may edit your Unlimited, LLC account information, including your marketing preferences, at any time. You can opt in or out from future communications of special offers and new product information, or you can unsubscribe by following instructions contained in the messages you receive. We may send you certain communications relating to our service, such as service announcements and administrative messages that are considered part of your account membership. We do not allow you to opt-out of receiving those messages.

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WORKING TOGETHER?

Untamed, LLC is a subsidiary of Nichely Marketing Group, Inc and specializes in t-shirt printing, promotional product printing, and more! If you can dream it, we can make it happen! In fact, if you need us to dream it, we can do that too! Just let us know what you’re envisioning, we’ll do the creative work for you! We try to make the process as easy as possible for you and give you exactly what you want even if you don’t yet have a fully formed idea of what that is!